Refunds & Cancellations

Cancellation requests must be raised through customer support using the Booking ID and registered mobile number.

Online self-cancellation may not be available for all bookings. Operations team confirmation may be required.

Cancellation acceptance depends on service type, cancellation timing, vendor/operator policy, payment status, and whether the service has already been arranged.

Refund eligibility depends on service type, vendor policy, cancellation timing, operational status, payment status, and actual expenses already committed for the booking.

For advance payment bookings, cancellation or refund calculation may apply only to the paid amount, subject to the applicable policy and service status.

Approved refunds are processed to the original payment method where possible.

Refund timelines depend on bank/payment-gateway processing time after approval.

Activities, transfers, and sightseeing may be affected by unsafe weather, sea conditions, ferry/jetty movement, government restrictions, traffic, safety rules, vendor cancellation, or local operational issues.

When a service cannot be operated due to such reasons, the customer may be offered rescheduling, alternative service, or refund as applicable.

Final decision depends on operational feasibility and vendor/operator confirmation.

No refund is guaranteed for no-show, late arrival, wrong reporting location, incorrect customer details, customer-side delay, or customer unavailability on the registered mobile number.

If a customer provides incorrect pickup details, travel date, mobile number, passenger count, service selection, or location details, service delivery may be affected and refund may not be applicable.

If payment is deducted but the booking still shows pending, do not make duplicate payment immediately.

Contact support with Booking ID, registered mobile number, and payment reference if available. We will verify with the payment gateway and update the booking as applicable.

If a duplicate payment is confirmed, refund or adjustment will be handled after verification.

Some bookings may allow advance payment with balance payable later as shown on the booking receipt or as instructed by the operations team.

If balance payment is collected manually, the booking payment summary may be updated by the operations team after verification.

Customers should keep payment proof and Booking ID for support reference.